Terms and Conditions

These Terms and Conditions of Service (the "Agreement" or "Terms") constitute a binding legal agreement between you ("you" or "your") and 1508814 B.C. LTD., operating as Fittopia Wellness Studio, a subsidiary of Fittopia Fitness Centre Ltd. ("Fittopia," "we," "our," or "us").

These Terms govern your access to and use of all services, programs, facilities, online systems, and physical locations offered by Fittopia Wellness Studio, including physiotherapy sessions, Pilates classes, private training, online coaching, wellness workshops, and use of fitness and rehabilitation facilities (collectively, the "Services").

By accessing, purchasing, reserving, booking, registering for, or otherwise engaging in any Services, whether in person at 122-4940 No. 3 Rd, Richmond, BC, via www.fittopia.ca/studio, affiliated apps, or any other Studio platform, you agree to be bound by these Terms.

Selecting "I Agree," "Submit Order," "Register," or similar language constitutes your legal acknowledgment that you waive certain rights as described in this Agreement.

By entering the Studio or participating in in-person Services, you acknowledge and accept the risk of exposure to COVID-19 or other communicable illnesses.

Do not attend if you are experiencing symptoms, have tested positive for a contagious illness within the last 10 days, or are under any isolation or quarantine order. Fittopia reserves the right to deny entry to or remove any person exhibiting symptoms in order to protect all patrons and staff.

You understand and accept that wellness, exercise, and rehabilitation activities involve inherent risks, including but not limited to muscular injuries, strains, sprains, fractures, dislocations, cardiovascular complications, pregnancy-related complications, property damage, and, in rare cases, paralysis or death.

You voluntarily assume all risks associated with your participation in the Services, whether foreseeable or not, and whether arising from your own actions or those of others, including Fittopia staff or other participants.

You hereby release, waive, discharge, and relinquish any and all claims or causes of action for personal injury, property damage, or wrongful death that you may have, now or in the future, arising out of or related to your participation in Fittopia Services.

It is your express intention by this Agreement to exempt and relieve Fittopia Wellness Studio and all Released Parties from any liability for personal injury, property damage, or wrongful death caused by negligence, except where such damage is caused by the gross negligence or willful misconduct of Studio staff acting within the scope of their duties.

You affirm that you are physically and mentally fit to participate in the Services and that you have not been advised otherwise by a qualified medical professional.

You agree to disclose all relevant medical conditions prior to participation, including but not limited to recent surgeries, chronic conditions, pregnancy, cardiovascular conditions, and injuries. Fittopia may request physician clearance or deny access where warranted for health and safety reasons.

Fittopia staff are trained fitness and wellness professionals. They do not provide medical diagnoses or replace the advice of a physician.

In exchange for being permitted to participate in the Services, you irrevocably waive, release, and discharge Fittopia, its parents, subsidiaries, affiliates, and all directors, officers, employees, contractors, physiotherapists, instructors, and agents (the "Released Parties") from any and all claims arising from your participation, including those based on negligence, property loss, bodily injury, emotional harm, or death, except where caused by gross negligence or willful misconduct.

You agree to indemnify and hold harmless the Released Parties from any third-party claims, damages, costs, or expenses (including reasonable legal fees) arising out of your conduct, breach of these Terms, or misuse of Studio facilities or equipment.

Fittopia is not responsible or liable for any loss, theft, or damage to personal property brought onto Studio premises, including vehicles and their contents.

Any damage to Studio facilities or to another person's property caused by you or your guests is your sole responsibility. You may be required to reimburse Fittopia for the cost of repairs or replacements resulting from such damage.

Fittopia shall not be liable for any delay or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, governmental restrictions, public health emergencies, utility failures, or internet outages.

In such circumstances, Fittopia will make reasonable efforts to reschedule affected services or provide appropriate credit where feasible.

To the maximum extent permitted by applicable law, the total aggregate liability of Fittopia and the Released Parties for any claims arising under or related to these Terms shall not exceed the greater of: (i) the total amount you paid to Fittopia in the six (6) months immediately preceding the event giving rise to the claim, or (ii) $500.00 CAD.

In no event shall Fittopia be liable for indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility of such damages.

These Terms are governed exclusively by the laws of the Province of British Columbia and the applicable federal laws of Canada. You consent to the exclusive jurisdiction of the courts of British Columbia for the resolution of any disputes arising under or related to these Terms.

You must be at least 16 years of age to access and use the Services. Participants between the ages of 16 and 18 require written parental or guardian consent (Minor Waiver) and either direct supervision by a parent or guardian, or written approval from Studio management.

By agreeing to these Terms, you represent that you meet the eligibility requirements described above.

You must register an account to book Services. You agree to provide accurate, complete, and current information at the time of registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify Fittopia immediately if you suspect unauthorized use of your account.

Fittopia maintains a zero-tolerance policy for disrespect, discrimination, harassment, bullying, and inappropriate behaviour of any kind toward staff, instructors, or other clients.

Violations of this policy may result in immediate removal from the premises and/or permanent termination of your access to Studio services, with or without refund, at the sole discretion of Studio management.

All clients are expected to arrive on time, follow instructor directions, and clean and return equipment after use. Repeated late arrivals or failure to follow Studio protocols may result in a warning or loss of booking privileges.

Fittopia Wellness Studio offers recurring membership plans billed monthly, bi-weekly, or annually depending on the plan selected. By enrolling in a membership, you authorize Fittopia or its designated payment processor to automatically charge your selected payment method on the applicable billing date.

Memberships auto-renew at the end of each billing cycle unless canceled in accordance with Section 15 of these Terms.

If a scheduled payment fails, Fittopia may suspend your access to Services until full payment is received. A retry will be attempted within a reasonable period.

Repeated payment failures may result in the termination of your membership and Services. Outstanding balances must be resolved before new memberships or service packages can be activated.

All memberships require a minimum commitment of two (2) full billing cycles (60 days) before cancellation is permitted. After completing the minimum term, you may cancel at any time by submitting written notice to studio@fittopia.ca at least fourteen (14) days before the end of your current billing cycle.

Your cancellation notice must include your full name, account email address, and reason for cancellation. Cancellations take effect on the final day of your current billing cycle, provided notice is received on time. Early termination fees may apply if you cancel within a fixed-term agreement.

For unlimited memberships: late class cancellations (less than 12 hours before class) or no-shows incur a $25 fee per occurrence.

Verbal, phone, and in-person cancellations are not accepted. All cancellations must be submitted in writing to studio@fittopia.ca.

Group classes must be canceled at least 12 hours before the scheduled start time to avoid penalties. Late cancellations and no-shows are subject to the following: credit pack and drop-in users will forfeit the credit for that session; unlimited membership holders will be charged a $25 late cancellation or no-show fee.

Private and semi-private training sessions require at least 12 hours notice for cancellation or rescheduling. Changes or cancellations made within 12 hours of the scheduled session will result in the deduction of one (1) full session from your package, or a charge equal to the single-session rate, at the Studio's discretion.

All cancellations must be made through your online account at www.fittopia.ca/studio. Cancellations by email, phone, or in person are not accepted.

Fittopia reserves the right to update or modify these Terms at any time. Material changes will be communicated via email to registered clients and posted on our website with an updated effective date.

Your continued use of the Services after the effective date of any amendments constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

If you have questions about these Terms, please contact us:

Fittopia Wellness Studio 122-4940 No. 3 Rd, Richmond, BC, V6X 3A5 Email: studio@fittopia.ca

Fittopia Fitness Centre Ltd. (Parent Company) 7951 Alderbridge Way, Unit 155, Richmond, BC, V6X 2A4 Email: Info@fittopia.ca